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ABOUT WOODY'S
What exactly is Woody’s and how does it work?
Woody’s is your virtual clinic, where you can chat with a medical provider from the comfort of your own home. Whether you’re struggling with a stubborn six-shooter down south or packin’ some extra pounds that slow you down, our medical providers diagnose your worries, rustle up a treatment plan, and ship discreet medications straight to your door.
Where is Woody’s available?
Currently, Woody’s is treating patients in Arizona, Florida, Oklahoma and Texas. If we’re not in your area yet, don’t despair! Send a note to service@woodysmedical.com and we’ll holler as soon as we expand to your state.
Who are the Woody’s medical providers?
Every member of the Woody’s medical team is a licensed, board-certified healthcare provider in the United States.
How much does Woody’s cost?
Our prices are fair and transparent, no hidden fees or snake oil salesmen here. All prices are shown on the product pages.
Who is Woody’s for?
Woody’s was developed for men who want to optimize their performance. Our licensed medical providers are ready to tackle a whole herd of concerns.
- Erectile dysfunction got you feelin’ like a deflated steer?
- Need to shed some unwanted pounds?
- Hoping to boost your energy, libido and muscle through testosterone?
- Early climax makin’ you resemble a startled jackrabbit?
We’ve got solutions and will serve you 100% online from the comfort of your home to ensure a discreet and convenient experience.
Is my information safe with Woody’s?
Partner, your secrets are safe with us. We take information security and privacy very seriously. The Woody’s platform was created with strict security protocols in place to safeguard your information, and we comply with all applicable privacy laws. Your business stays between you and your medical provider. See our privacy policy for more details.
Where are your products fulfilled?
Woody’s partners with a US-licensed compounding pharmacy, Nationwide Pharmacy, that is ACHC-PCAB accredited and Legit Script certified, which means that that the highest industry standards and protocols are followed.
What makes Woody’s different?
Woody’s isn’t just another telehealth service with discreet, speedy meds. What sets us apart is the whole package!
- Benefit-driven: Our medications are scientifically backed to deliver results. We craft unique products that don’t just have physical benefits but also build confidence and true mental benefits in men.
- Accessible: We offer an easy, convenient, and approachable patient experience that makes it easy for men to find their confidence from the comfort of home. No need to hitch up your wagon and travel for miles.
- Male-oriented: We focus on health issues specifically related to our manhood, but we understand that men’s health isn’t just about men. Our quality of life and relationships are better when we show up at our best.
We speak your language: Our goal is to normalize talking about men’s health issues that are typically only whispered about behind closed doors. We talk straight, shootin’ from the hip with honesty, insight and humor to remove mental barriers to treatment, so men can become their most.
GETTING STARTED
How do I get started?
- Register – Saddle up and set up your account with your name, email, and password.
- Complete medical questionnaire – Share your health history, symptoms and what you’re aiming for and your healthcare provider will review.
- Schedule your visit, if needed – For certain medications, you’ll need to schedule a virtual visit with your Woody’s medical provider. Other prescriptions will be reviewed and approved without a visit. Payment is completed after Rx approval for all treatments.
- Connect with a licensed healthcare provider – After looking over your medical questionnaire, a licensed healthcare provider will rustle up a treatment plan that suits you best.
- Your treatment is delivered discreetly to your door – If approved, your personalized treatments will arrive at your door in discreet packaging every month.
How does the online consultation process work?
Once you’ve hitched up and registered, you’ll need to complete an online medical assessment. This is where you share your medical history, any conditions you have, and the medications you’re on.
Next up, a licensed healthcare provider will meet with you through a video consult (only required for some medications) or may message you with any questions.
What are the different types of consultations?
In every state, a healthcare provider needs to have a visit with you before they can prescribe any medication. But how that visit happens can be different depending on where you hang your hat. Depending on the state we’re sending your medication to, you’ll need one of two types of consultations: video or digital (asynchronous, which means you won’t have to speak with the provider).
Video consultations
If your state calls for a virtual video chat, we’ll steer you towards scheduling a visit with a healthcare provider licensed in your neck of the woods.
You’ll get an email with a link to join the virtual visit. When the time comes, just click on the link in the email or log into your account and click “Start Visit.” Once you’re logged in, you’ll wait in the virtual corral until it’s time to start. The provider will look over your medical info, confirm key details, and answer any questions you might have.
If you need to change your appointment, you can head to your account, click “Reschedule,” and pick a new date and time. If you run into any trouble, give us a holler.
Note: You gotta complete a video consultation for your prescription to go through.
Digital consultations
If your state allows a digital consultation, you can interact with a licensed healthcare provider without needing to talk or video chat. If you’re in a state that permits this, you’ll answer a series of questions about your medical history online. A healthcare provider licensed in your state will then review your responses to see if a prescription is suitable for you.
After you finish checkout, you’ll pick a provider from the list to review your information. Our providers usually take a gander at your medical file within 24 hours. If needed, they’ll follow up with you by email or phone to figure out if a prescription is right for you.
What web browser should I use?
Your visit with a provider happens in a web browser. For the best experience possible, we recommend using the following browsers.
- MAC OS: Safari is recommended, Chrome and Firefox are also supported
- iOS: Safari is the only browser supported
- WINDOWS: Chrome is recommended, Firefox and Edge are also supported
- ANDROID: Chrome is recommended, Firefox is also supported
Troubleshooting camera & microphone permissions
If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings.
MAC OS
Safari is recommended
- Upper-left top menu > Safari > Preferences > Websites tab
- In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
- In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
- Close the Preferences panel to save changes
Chrome
- Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
- Camera: ‘Ask’ or ‘Allow’
- Microphone: ‘Ask’ or ‘Allow’
Firefox
- Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
- Camera: open dialog, find this website, ‘Allow’
- Microphone: open dialog, find this website, ‘Allow’
iOS
Safari is the only browser supported on iOS
- Settings App > Safari > scroll down to ‘Settings for Websites’…
- Camera: ‘Ask’ or ‘Allow’
- Microphone: ‘Ask’ or ‘Allow’
WINDOWS
Chrome is recommended
- Stacked dots menu in upper right > Settings > Advanced > Content Settings…
- Camera: ‘Ask before accessing’
- Microphone: ‘Ask before accessing’
Firefox
- Gear in the upper right of window > Privacy and Security > Permissions…
- Camera: open dialog, find this website, ‘Allow’
- Microphone: open dialog, find this website, ‘Allow’
ANDROID
Chrome is recommended
- Stacked dots menu icon > Settings > Site Settings…
- Camera: ‘Ask first’
- Microphone: ‘Ask first’
Firefox
- Settings App > Apps and App Permissions > Firefox > Permissions
- Toggle on Camera and Microphone
- Restart Firefox
PAYMENT & INSURANCE
When will I be charged?
Once the provider reviews your health information and approves your prescription, you will then be charged for your medication.
How do I update my payment information?
To update your payment information, visit My Account > Payment Methods.
Does Woody’s take insurance?
No, Woody’s treatments are not covered by insurance. We offer transparent pricing in an effort to increase access to convenient medical services.
Can I use my HSA or FSA card to pay for Woody’s medications?
If your provider deems Woody’s medical services to be a covered expense, you are able to use your HSA or FSA card through our standard checkout (we accept Visa, Mastercard, Discover and AMEX.)
Return Policy
Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us. You may also contact the pharmacy directly.
If you believe you have received an incorrect medication, please do not take the medication and contact Patient Support immediately.
ORDERS AND SHIPPING
What is the return and refund policy?
We can’t offer the typical “money back guarantee”, because Woody’s prescribes medications that are custom made for each patient. As we must abide by state laws and pharmacy regulations, all orders are non-refundable. But don’t fret! If you have any concerns with your Woody’s prescription, your provider is always happy to chat and adjust things as needed to make sure you’re feelin’ your best!
What if the ice packs in my Semaglutide package are melted when I receive it?
While our Semaglutide is shipped with ice packs, the medication itself is shelf stable and can tolerate temperatures of up to 95 degrees F for up to 7 days, without impacting efficacy. Simply place the vial in the fridge once you receive the package to keep it stabilized and it is safe to use.
Is the packaging discreet?
You bet it is, partner! We understand the importance of keeping things private, like a poker hand hidden under a Stetson. Your meds will arrive in a discreet FedEx mailer that doesn’t give away the contents.
Will I speak with a medical provider?
Within 24 business hours of placing your order, a Woody’s medical provider will take a gander at your health questionnaire. If you’re looking for testosterone therapy, you’ll need to have your labs drawn and a video visit with a provider before your prescription can be approved. Some patients may be required to submit additional details for provider review, and your order will sit tight until all necessary information is received.
How long will it take to receive my order?
We’ve got delivering your meds down to a well-oiled process. Once a Woody’s provider approves your prescription, it will immediately be sent to Nationwide Pharmacy, where it will be filled within 1-2 business days. Once processed, your order is shipped with our preferred carrier, with an average shipping time of 2-4 business days. You will receive an email update with tracking information once your order has been shipped.
Can I get my prescription sent to a local pharmacy?
Due to the nature of our compounded medications, all orders are fulfilled through Nationwide Pharmacy, which is ACHC-PCAB accredited and Legit Script certified ensuring that the highest industry standards and protocols are followed. However, if you prefer to have a prescription filled at your local pharmacy, talk to your provider during your appointment or reach out to Woody’s patient support.
Is Woody’s a monthly subscription?
When you place your initial order with Woody’s, the option for auto-refill is automatically selected for most medications. You can deselect this option during checkout if you prefer to manually re-order. With some medications, like Semaglutide, Stag Swagger, and Buck Strut, you’re not able to opt in to auto-refill until your dosage has been stabilized, typically within a few months. You are able to change or cancel your subscription at any time from your patient portal, and you will also receive automated reminders prior to your refill dates.
How do I update my shipping address?
To update your shipping address, please contact Patient Support at 800-898-2043.
How do I know the date of my next refill?
To check on the date of your next refill, go to My Account and click on Auto Refill.
In the event of an emergency
In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your telehealth provider for emergency medical care.
Still looking for help?
No problem, we’ve got you covered. Click the Contact us link below to connect with the Woody's Medical Patient Support team.
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